Plant Operations and Maintenance

About Plant Operations and Maintenance

A Message from the Executive Director

As manager of Plant Operations and Maintenance, I am committed to and understand the mission and goals of our organization. This commitment includes a clear and cognizant vision of our scope, or "big picture," with an awareness of our department's role within the University community.

I understand the importance of developing and communicating clear goals, principles, and individual accountability to create and share the vision of the University. The focus must be the vision and direction with consistent review to give our employees a common purpose and sense of loyalty, for employees with purpose will complete meaningful work and gain satisfaction in accomplishments. Therefore, it is imperative that we, as managers, connect with our employees and set a positive pace. This would assure positive changes in the Plant Operations and Maintenance Department at Florida A&M University.



The mission of the Plant Operations and Maintenance Department is maintaining and repairing the infrastructure throughout the campus. These include the structural integrity of buildings, electrical and mechanical systems and underground utilities. Plant Operations and Maintenance also assures the cleanliness of all university facilities and grounds to maintain an environment conducive to learning.

Furthermore, we commit ourselves to "Creating One FAMU." We strive to provide responsive, reliable, and cost-effective services for the enhancement of a safe, comfortable, and aesthetically pleasing environment for our students, faculty, and staff.


Plant Operations and Maintenance Team

Name Title Phone
Chris Hessel

Associate Vice President, Facilities Planning, Construction & Safety

(850) 599-8033
Kendall D. Jones Executive Director, Plant Operations & Maintenance (850) 599-8042
Benjamin Rapheal Director, Building Maintenance (850) 412-5124
Harold Parker Director, Campus Services (850) 599-8069
Cynthia Russell Administrative Assistant (850) 599-8545



Service Areas

Plant Operations and Maintenance is broken down into five (5) strategic divisions.  This structure allows for Plant Operations and Maintenance to provide the best quality support to the University.  Each division is headed by highly qualified and experienced personnel.

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The General Supervision Section of Plant Operations and Maintenance provides administrative leadership to all POM areas.

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The Building Maintenance Section of Plant Operations and Maintenance is responsible for maintaining, servicing and repairing the building structures, electrical systems and plumbing systems on campus. 

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Campus Services consists of two (2) sections. Building Services and Grounds Maintenance. These sections provide a clean, safe, and beautiful environment for students, staff, and faculty to accomplish their educational goals and encourages environmental awareness and responsibility at the University and in the community.

Service Areas


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Utility Maintenance Section of the Plant Operations and Maintenance Department develops comprehensive plans for generation of steam and chilled water to the buildings and the maintenance of the heating ventilation and air conditioning (HVAC) systems. This section repairs, services, and maintains the university heating, air conditioning, and ventilation system (HVAC).

Chargeable Services

All services provided for Non-Educational and General (Non E&G) Departments are chargeable.

  • Requests for Purchase Orders are forwarded to the department prior to the services being provided.
  • Invoices are forwarded to the department after services have been provided.

Repairs made in mechanical rooms not including equipment such as (boilers, air handlers, hot water heaters, filtration systems, etc.) are considered a part of the building infrastructure and are typically not chargeable services.

To request services, please contact the Service Response Center:
Phone: (850) 599-3525
Fax: (850) 599-3938
AiM Customer Request: (login required). Click Here
University Housing Requests Only:
After-hour Emergency Services are Reported to the Chiller Plant, Phone: (850) 599-3266



Contact Us

Plant Operations and Maintenance
POM - Building A
2400 Wahnish Way
Suite 102
Tallahassee, Florida 32307
(850) 599-3250
(850) 599-8040