ARIA
Meet ARIA, your first stop for FAMU answers.
Have a question about academics, deadlines, advising, or student resources? You don’t have to know which office to call or where to look first.
Ask ARIA.
HOW IT WORKS
ARIA brings FAMU information and resources directly to your mobile device.
- Stay Connected
As an enrolled FAMU student, you are automatically opted in to receive chatbot communications on your mobile device. You will receive a welcome text from ARIA. - Ask ARIA
Reply to ARIA with a question about academics, deadlines, tutoring, graduation, or other University resources. - Get Answers
ARIA provides answers and links to access official FAMU resources or offers guidance on where to go for additional help.
WHAT CAN I ASK?
Here are just a few examples.
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TIPS FOR GETTING BETTER ANSWERS
- Be specific.
Instead of asking, “When is the deadline?” try, “When is the last day to withdraw from a class this semester?” - Ask follow-up questions
If you need more information after ARIA responds, keep the conversation going. - Follow the links.
When ARIA provides a link to an official FAMU webpage or resource, use it for additional information, instructions, or next steps. - Ask another way.
If the first response doesn’t answer your question, add more details or rephrase what you are asking.
FREQUENTLY ASKED QUESTIONS
This is a short sentence providing context for the information appearing.
ARIA is FAMU’s Academic Rattler Intelligence Agent, a mobile-based student chatbot designed to help students find information and connect with University resources.
Yes. You can ask ARIA questions at any time. Keep in mind that University offices and staff have their own operating hours if your question requires personal assistance.
ARIA communicates with enrolled students through their mobile devices. You’ll receive an introductory text message confirming you’re connected to ARIA. If you don’t receive an introductory text message, you can opt in by contacting academic.affairs@famu.edu.
You can ask about topics such as academic deadlines, advising, registration, tutoring, graduation, and other FAMU services and resources.
Not sure whether ARIA can help? Ask anyway. She can help you find the information or point you to an appropriate resource.
Some questions require help from a person or University office. ARIA can help connect you with the appropriate place to start. If your question or concern isn’t resolved, contact that office for guidance on the appropriate next level of assistance or follow the applicable University process.
No. ARIA is another tool to help you navigate FAMU. She does not replace your academic advisor, faculty members, staff, or University offices.
Your advisor and other University professionals remain important resources, particularly when you need individualized guidance, assistance with your student record, or an official University action or decision.
No. ARIA can help you find information, understand your next steps, and connect you with the appropriate FAMU resources, but she cannot complete transactions or take official action on your behalf.
For example, ARIA cannot register or withdraw you from a class, remove a hold, distribute financial aid, change your major, update your student record, or make University decisions. These and similar actions must be completed by you or handled by the appropriate FAMU office or authorized staff member.
No. ARIA is designed specifically for FAMU undergraduate students to help them find information and resources as they navigate their academic journey. Faculty and staff should continue to use the University resources, systems, and offices available to support their respective roles.
You may opt out of chatbot communications at any time by following the opt-out instructions provided in ARIA’s messages.
Yes. If you opt out or never receive an introductory text from ARIA, you can opt in by contacting academic.affairs@famu.edu.
Yes. Your text messages with ARIA are considered private and will not be shared outside authorized University purposes. Your name and contact information are visible to authorized University administrators and are not anonymous. Messages containing threatening, harmful, or inappropriate language will be flagged for review and referred to the appropriate University office.
NEED MORE HELP?
ARIA is a great place to start, but she isn’t meant to replace the people at FAMU who are here to help you.
Some questions require individualized guidance, access to your student record, an official decision, or action by a University office. In those situations, ARIA can help you identify the appropriate resource, but you’ll need to work directly with your academic advisor, faculty member, or the appropriate University office.
Think of ARIA as your first stop, not your only stop.
