Service Excellence Training

 

Service Excellence Training

FAMU's Service Excellence Training aims to expand university employees' understanding of service excellence, emphasizing that it goes beyond simply completing daily tasks. The trainings will equip faculty and staff with the skills needed for excellent service delivery, and will be the catalyst for transforming the way we deliver exceptional service and engage with one another.

Service Excellence Trainers Group Photo  

Trainers

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Training Schedule

 

Training Schedule

 

November 13

2:00 - 5:00 • Teaching and Learning Center

In this training, we will dive into the intricacies of time tracking, labor management, and payroll processing to efficiently optimize workforce productivity.

Register Here

November 18

2:00 - 5:00 • Teaching and Learning Center

In this training, we will dive into the intricacies of time tracking, labor management, and payroll processing to efficiently optimize workforce productivity.

Register Here          

December 2

2:00 - 5:00 • Teaching and Learning Center

In this training, we will dive into the intricacies of time tracking, labor management, and payroll processing to efficiently optimize workforce productivity.

Register Here 

December 16-18

1:00 - 4:00 • Teaching and Learning Center

In this training, we will dive into the intricacies of time tracking, labor management, and payroll processing to efficiently optimize workforce productivity.

Register Here

 

Service Excellence Trainers
Trainer

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Elaine Bryant
Assistant Professor
School of Business and Industry

"As we pursue the DNA of Service Excellence, we recognize and celebrate the differences and similarities of our FAMUly that propel us to - See thru Vision, Operate by Mission, Plan with Intention and Execute with Excellence."

Tiffanie Burt
Business Manager and Scholarship Coordinator
School of Journalism and Graphic Communications

“It makes me feel good to know I can add value to a person's day by listening to their needs, addressing them with dignity, and providing a solution and or suggestion.”

Carita Evans-Bethea
Assistant Director
Financial Aid

"To me, Service Excellence is the ability to give service consistently, at times exceed expectations, solve concerns swiftly and carefully, and give thoughtful and detailed solutions."

Marny Marsh
Executive Assistant
Office of the Vice President for Student Affairs

“I deliver exceptional service by providing the level of service I wish to receive.”

Frantzley Moise
College Success Coach/Adjunct Professor
College of Education

“I deliver exceptional service by showing up with a positive attitude and a positive mindset with a goal of delivering the maximum positive experience”

Nicole Schloss
Executive Assistant
Office of the Vice President for Finance and Administration

“To me, service excellence is all about going above and beyond what’s expected, taking the time to truly understand the specific needs of each person we serve, and making sure that every interaction leaves them feeling recognized and cherished.”

Desmond Stephens
Director, Teaching and Learning Center
Associate Professor, Mathematics

“Service Excellence is important to me because it is the foundation for a supportive environment that nurtures students and f

William Thomson
Senior Auditor
Division of Audit

"Service Excellence is about understanding and respect. It's about treating others the way you would want to be treated, and in doing so turning ordinary interactions into extraordinatry moments."