Florida A&M University has authorized Credentials Solutions to accept online official
transcript orders from our students and alumni 24 hours a day, 7 days a week. Transcripts
can be sent electronically or mailed in hard copy, depending on the receiving institution
Academic transcripts provide a complete picture of a student's academic record. Transcripts
are used to verify education for professional employment opportunities, institution
transfer procedures, and other credential verification. Whatever the case may be,
we at FAMU want reciving your official transcript to be worry and stress free.
Get Your Official Transcript!
PLEASE NOTE: 1) All outstanding financial obligations to Florida A&M University must
be satisfied before your transcript can be released. You may contact Student Financials
services at (850) 561-2950. 2) To avoid delay, enter accurate student information
When you have successfully entered your order, you will see a screen with a title
of "Order Accepted for Processing". This screen will state that your transcript order
has been accepted and will provide you with a 9-character order number that you should
retain in case you need to contact us about your order.
You will need your order number and either your Social Security or Student ID number
in order to proceed. Many of our email messages will also contain a direct link to
our Self-ServicePlus™ web application. Simply click the link in the email and you
will be shown the status of your order.
Please contact Credentials Solutions for any question about transcript ordering problems.
The Transcript Order Processing Services that we offer are performed under an out-sourcing
contract to the schools that we serve. As such, we are acting as an extension of the
Records/Registrar's Office at each school. In our capacity as an agent for the school
we must follow each individual school's policy concerning refunds of charges for transcript
If you feel that there has been some error in the handling of your transcript order,
please call our Customer Service Department at 1-847-716-3005 and discuss the problem
with one of our representatives. Our representative will provide you with the specific
policy of the school from which you ordered your transcript(s). In general, most schools
consider each request for a refund on a case-by-case basis and are happy to process
a valid refund request.
The following are typically considered legitimate reasons for a refund:
You paid for Fedex/UPS/ExpressMail/DHL shipping and the school sent it via first-class
mail. NOTE: No refund will be given if the school originally shipped your transcript
via Fedex/UPS/ExpressMail/DHL and the shipment was returned to the school because
you provided an incorrect address or the recipient was not present to sign for the
delivery. When this happens, most schools send the transcript via first-class mail
just to make sure it gets delivered.
You paid for "rush" service and the school did not complete the processing within
their stated time frame. PLEASE NOTE: Just because you choose Fedex, UPS, etc., it
does not necessarily mean you have chosen "Rush" service. These express shipping services
only determine how long it will take to deliver your transcript once your order has
been completed. It does not mean the school is hurrying to complete your order. Each
institution has its own specific policies so please read carefully and do not assume
anything. If you are unsure call our Customer Service department at 847-716-3005 for
assistance before placing your order.
The following are generally not considered legitimate reasons for a refund:
You provided an incorrect or incomplete address for delivery of the transcript (Note..for most schools we have implemented a very high level of automation in transcript
processing and your order could possibly be printed and ready for mailing in as little
as 2 minutes from the time it was submitted. This means that an incorrect address
can have a significant effect on the delivery of your order. If you realize there
are errors in the information you provided, please try to contact our Customer Service
department immediately and we will tell you whether or not we can get the information
corrected with the school.)
You failed to correctly indicate "Hold for Grades" or "Hold for Degree" on your order
and the transcript was sent out immediately
The information shown on your transcript is not what you expected
You contend that the receiving school can not confirm that they received your transcript
and you want another copy sent (Most schools have a minimum waiting time after a transcript
is initially sent before they will send a replacement transcript. This waiting time
is typically at least 15 days. There are a few schools that will not send replacement
transcripts at all and require that you re-order and pay again to have transcripts
re-sent, i.e. they processed your order as requested and once it is in the hands of
the US Post Office, it is not their fault.)
Our Customer Service department can be reached at (847) 716-3005 from 7:00 AM to 8:00 PM CST/CDT Monday-Thursday and 7:00 AM to 6:00 PM CST/CDT on