Certified Medical Administrative Assistant (CMAA) Training
Medical Administrative assistants play a valuable role on any healthcare team, often
handling a variety of organizational tasks that help with patient flow.
About This Program
Preparing for certification as a Medical Administrative Assistant is a great way to
jump-start your career in the medical field.
This online program will teach you how to effectively communicate with potential patients
and other medical professionals.
In addition, students will gain a better understanding of how to create positive,
efficient experiences for patients so that they feel more comfortable.
By the end of this course, you will have mastered multitasking in relation to scheduling
appointments, processing insurance requests, maintaining records, and corresponding
with patients.
Become a Certified Medical Administrative Assistant (CMAA)
The 100% online course will prepare you to work as a Certified Medical Administrative Assistant (CMAA), designated by the National Healthcare Career Association (NHA).
CMAA jobs can vary based on the state, city, county, and grade level you choose to
work in.
What is a Certified Medical Administrative Assistant (CMAA)?
Medical Administrative Assistants, sometimes referred to as medical secretaries, primarily
work in the “front office” of a medical practice or healthcare facility.
To perform their duties, they must hav a great understanding of medical terminology,
and a thorough awareness of hospital, clinic, or laboratory practices and procedures.
Their responsibilities may include scheduling appointments, maintaining files, billing
patients, and compiling and recording health charts, medical records, reports, and
correspondence.
Medical administrative assistants are found in nearly every medical office in the
country. By earning your CMAA, you'll be prepared to work for clinics, private physician
offices, hospitals, surgery centers, dentists, optometrists, chiropractors, and more.
Certified Medical Administrative Assistant (CMAA) Career
The healthcare field offers one of the leading areas of opportunities for career growth
today. Within healthcare, medical assistants are among the most in-demand professionals.
NHA estimates that job openings for medical assistants are increasing by 9-15% each
year.
The US Bureau of Labor Statistics concurs with the NHA estimate. Its data indicates
job opportunities for medical assistants will grow by 23% overall by 2028. This is
four times the expected average growth for all jobs.
In addition to education and region, factors such as specialty, industry, and employer
also influence a Medical Administrative Assistants' salary.
Certified Medical Administrative Assistant (CMAA) Salary Expectations
In 2021, the average Medical Administrative Assistant made:
an average hourly wage of $19.11
an average yearly salary of $39,740
The top 4 States with the highest employment level in Medical Administrative Assistants
are:
An increasing number of employers now require that their medical assistants be certified
Certified Medical Administrative Assistant (CMAA) Frequently Asked Questions (F.A.Qs)
Q: What’s the difference between a clinical medical assistant and a medical administrative
assistant? A: Clinical medical assistants primarily deal with clinical procedures and patient care,
while medical administrative assistants oversee organizational tasks, such as scheduling,
managing records, and checking in patients.
Q: Do medical administrative assistant need certification? A: The healthcare environment thrives on professionalism, precision and dedication to
patient welfare. Medical assistant certification may be required for many jobs. Earning
a CMAA establishes a medical assistant as a caring, responsible professional who has
undergone a study and assessment program to validate their credentials.
Q: In what facilities do medical administrative assistants work? A: Medical assistant commonly work in medical practices, such as physicians' offices,
outpatient clinics, and other healthcare facilities, according to the BLS.
Course Details
Prepare to take the Certified Medical Administrative Assistant (CMAA) exam
Master multitasking as it relates to scheduling appointments, processing insurance
requests, maintaining records, and corresponding with patients
Learn best financial practices for a medical center
Master the fundamentals of medical terminology and ethical best practices
Understand the basics of working with medical documents, medical billing, and coding
processes
There are no prerequisites to take the course.
This course is 100% online. Start anytime.
BECOMING AN ADMINISTRATIVE MEDICAL ASSISTANT Qualities of a medical assistant, working in ambulatory healthcare settings, the healthcare
team
MANAGING STRESS AND IMPROVING COMMUNICATION Types of communication and barriers to effective communication; patient interview
techniques
LAW, ETHICS AND HEALTHCARE Health Insurance Portability and Accountability Act (HIPAA), Americans with Disabilities
Act (ADA) and Occupational Safety and Health Administration (OSHA); ethical guidelines
for healthcare providers
IMPROVING YOUR MEDICAL OFFICE The reception area and the medical receptionist; opening and closing the facility
COMPUTERS IN THE AMBULATORY CARE SETTING Use of computers in the medical office; safeguarding Electronic Medical Record (EMR),
Electronic Health Record (EHR) and Protected Health Information (PHI)
TELECOMMUNICATIONS AND PATIENT SCHEDULING Patient portal and scheduling methods; dealing with irate patients
—MIDTERM —
MEDICAL TERMINOLOGY: WORD PARTS, PLURALS, ABBREVIATIONS Importance of medical terminology; understanding word parts: roots, prefixes, suffixes
MANAGING MEDICAL RECORDS Electronic, paper and hybrid medical records; SOAP notes, Release of Information (ROI)
and Personal Health Record (PHR)
WRITTEN COMMUNICATION Working with medical documents and records; medical transcriptionist/medical scribe
MEDICAL BILLING AND CODING: AN OVERVIEW Health insurance terms; code sets: ICD-10-CM/PCS, CPT, HCPCS Level II
THE ADMINISTRATIVE MEDICAL ASSISTANT AS OFFICE MANAGER Qualities of an office manager; Clinical Documentation Improvement (CDI)
Nancy Smith
Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical
experience includes working as a medical assistant for a network of rural health clinics,
and as a medical coder, insurance claims specialist, and medical records auditor.
She worked as a medical office manager for ten years, where she recruited and trained
all medical assistants. Nancy holds a bachelor's degree in vocational education and
has developed and taught medical assistant programs.
LaTisha Cottingham
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She
has six years of teaching experience in the field of medical billing and coding and
Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care
establishment that is based out of Alabama. Previously she was employed as the lead
instructor for the Allied Health Department for a local career institute. LaTisha's
field of expertise is in the area of physician-based inpatient coding and Emergency
Department coding. The certifications that she holds are as follows: a Registered
Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a
Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha
received her ICD-10-CM/PCS Trainer Certification from American Health Information
Association (AHIMA), where she is currently a member. LaTisha is also a member of
the American Academy of Professional Coders (AAPC) and the National Healthcare Association
(NHA) where she is a test proctor.
Take Your Education and Career to the Next Level!
Office of Continuing Education and Professional Development
Florida Agricultural and Mechanical University
668 Robert and Trudie Perkins Way
Tallahassee, FL 32310
