FAMU On-Line Complaint/Grievance Process
Current students enrolled at Florida A&M University who have a complaint/grievance about a course or experience must follow the University's complaint/grievance procedure as appropriate.
Undergraduate and graduate academic, non-academic, and discrimination complaints should be routed through the proper channels found online in the respective colleges or schools, and in the Fang Student Handbook. The student may also file a complaint with the University Ombuds who may serve as mediator to assist you in navigating resources for resolving any complaints or concerns you may have about how your FAMU academic program is administered.
Undergraduate Studies - Academic Grievances
The purpose of an academic grievance is to give students a fair review and an opportunity to be heard. Students are expected to follow the procedures established by the college, school and/or academic unit in which they are pursuing a course of study; however, academic grievances regarding a course grade must be filed with the college, school and/or academic unit in which the course is offered. Each college, school and/or academic unit within the University has internal procedures for addressing student grievances pertaining to academic matters. Academic grievance procedures are available in the Office of the Dean of the respective college or school, and in the office of the appropriate officer in charge of an academic unit.
Graduate Student Grievance Procedure
It is the goal of Graduate Studies and Research to provide students with an expeditious, fair, equitable, and consistent procedure for resolving their grievances and non-academic complaints. These grievance/non-academic complaint procedures are meant to guide the student through the process. Students should make every effort to resolve the issues informally before filing a complaint or seeking redress beyond the Academic Unit in which the alleged offense has occurred.
Please visit http://www.famu.edu/index.cfm?graduatestudies&StudentGrievanceProcedure for further information and forms for grade appeals and appeals other than grades.
FL-SARA Postsecondary Distance Education Council Complaint Process
FAMU’s complaint process will include the following after NC-SARA approval:
Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional (consumer protection) complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.
Prior to commencing an academic program located outside your state that leads to a professional license in your state, it is highly recommended that you first seek guidance from the appropriate licensing agency in your home state.