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Helpdesk Ticket System: How Tos and FAQs

Your go-to destination for quick, reliable, and hassle-free support.

  • Submit support requests (tickets) to IT Services.
  • Track the status of your request.
  • Browse known issues, FAQs, or solution articles.

Submit a Helpdesk Ticket

 

To sign in, enter your username and password.

sign in

 

To create an account, click "Create an Account" on the main screen. 

create account

Fill out account details:

account details

Confirm account creation from email:

email confirmation

 

There are multiple ways to open a new ticket.

 

Click on the button "Open a New Ticket" on the main menu screen.

open a ticket

Click on the button "Open a New Ticket" in the navigation bar.

open a new ticket nav bar

 

Please provide as much detail as possible so we can best assist you.

create a ticket

 

Make sure to select the appropriate help topic so the request is sent to the correct team.

help topic

Adobe Access – Provides licensed access to Adobe software such as Acrobat or Creative Cloud for university users.

Campus Solutions - iRattler – The student information system for managing enrollment, classes, grades, and related services.

Canvas – The online learning management system (LMS) used to deliver courses, assignments, and communications.

Desktop Password Reset – A process for resetting or recovering login credentials on a university desktop computer.

Device Disposal/Surplus Request – A request to securely retire, wipe, and recycle or surplus university-owned IT equipment.

DUO Authentication – A two-factor authentication system used to secure logins to university accounts.

Email Access – The ability to log in to and use the official university email system.

Email Account Creation – Setting up a new university email account for a student, faculty, or staff member.

Email Issues – Troubleshooting problems such as login failures, delivery errors, or missing messages.

Financials - iRattler – The module of iRattler used for university accounting, budgets, and financial transactions.

Hardware – Physical IT equipment such as computers, laptops, servers, and accessories.

HCM - iRattler – The Human Capital Management system in iRattler used for HR, payroll, and employee data.

Image Now – A document management system for storing, retrieving, and routing digital records.

Image Now Installation – The setup and configuration of Image Now software on a user’s computer.

Institutional Research Request/Analytics & Reporting – Data reporting and analysis services to support decision-making and compliance.

Laptop Password Reset – Resetting login credentials for a university-issued laptop.

Network – University IT infrastructure that enables connectivity through wired and wireless systems.

New Computer Profile – Creating a new user account or configuration profile on a computer.

New Computer Setup – Preparing a desktop computer with necessary software, accounts, and configurations.

New Laptop Setup – Configuring a laptop with the required software, security, and access for university use.

Other – A category for IT requests that don’t fit into predefined service areas.

Printer – Setup, troubleshooting, or maintenance of university printers and printing services.

SFP - Student Financial Cloud – The student financial aid system used for managing tuition, billing, and aid disbursement.

SharePoint – Microsoft’s collaboration and document management platform for teams and departments.

Simple Syllabus – A cloud-based system for creating, managing, and distributing course syllabi.

Software – Licensed applications and programs supported or provided by university IT.

Software - DocuSign – An electronic signature solution for secure signing and workflow of digital documents.

Software - DropBox – A cloud storage and file sharing tool for collaboration.

Software - Remote Desktop/VPN – Tools that allow secure remote access to university computers and networks.

Software Installation – Installing and configuring applications on university devices.

Telephone – Support for university phone systems, extensions, and voicemail services.

Web Services – Support for university-hosted websites.

Wifi/Internet/Ethernet – Connectivity services for wireless, wired, and campus internet access.

Zoom Meetings – The video conferencing platform for online classes, meetings, and collaboration.

 

Please DO NOT reply to the
Helpdesk Ticket Confirmation emails.

To reply to a response, you must login to the ticket system.

 

There are multiple ways to check a ticket status.

 

Click on the button "Open a New Ticket" on the main menu screen.

check status

Select "Open a New Ticket" in the navigation bar.

check ticket status nav bar

Select the link at the bottom of your ticket confirmation email.

email link

 

To reopen a ticket, login to your account and select "Tickets" in the navigation bar.

tickets

Select the ticket you want to reopen, and then type your message. Sending the message will reopen the ticket.

reopen tickets

 

Select "Knowledgebase" in the navigation bar.

knowledge base nav bar

 

Schedule of Events

This section provides you with all the exciting and informative activities planned to help you transition smoothly into college life. From academic workshops and campus tours to social gatherings and resource fairs, our carefully curated events are designed to ensure you start your college journey on the right foot. Dive in and make the most of your orientation experience!

Day 1


9:30 A.M. - 1:15 p.m.
GET YOUR GEAR!
FAMU TOURS SOUTH (COURTYARDFAMU Towers North | Courtyard

It’s orientation registration! Receive your orientation and enrollment material, as well as your orientation housing key. Remember to turn in your health immunizations and get ready for a great day! 

 
10:30 a.m. -11:15 a.m.
VETERANS AFFAIRS/G.I. BILL REVIEW
CENTER FOR ACCESS AND STUDENT SUCCESS (MULTIPURPOSE ROOM 301)

If you plan to attend Florida A&M University (FAMU) under the Veterans Educational Assistance Act, please stop by the Veterans Affairs (VA) Center. Each student has unique circumstances and is at different levels with the VA Education Benefits and the University’s Office of Admissions application process. A general explanation of the steps that must be taken to enroll at FAMU will be reviewed at this time.

TRIO STUDENT SUPPORT SERVICES 
TRIO ACADEMIC SUPPORT CENTER (640 ROBERT AND TRUDIE PERKINS WAY)

Are you in need of personal and academic career counseling? Do you want a mentor? Don’t know what career path to take? The Student Support Services (SSS) is a federally funded program that provides support to first-generation college students, disabled, and low-income students enrolled in post-secondary education. This is your opportunity to stop by the office and learn more information about the services TRIO SSS can offer you.

UNIVERSITY HONORS CENTER
HONORS HOUSE (1523 S. MARTIN LUTHER KING JR. BLVD.)

Have you been accepted into the Honors Program? Please attend this session to (1) meet the Honors Center staff, (2) review the requirements for the Honors Program, and (3) tour the Honors House. This is your opportunity to ask questions and meet fellow Honors Scholars.

 
 
11:00 a.m. - 1:30 p.m.
LUNCH
Main Dining Hall

Stomach feeling a little empty? Time to fill it up with a bit of nourishment. No worries, we have a delicious lunch prepared for you. While you dine, please stop by the Wells Fargo table and sign up for a Wells Fargo account with one of their friendly and helpful bank representatives.

 
12:30 p.m. - 1:15 p.m. 11:30 p.m. - 12:15 p.m.
PRESIDENTIAL SCHOLARS MEETING 
CENTER FOR ACCESS AND STUDENT SUCCESS (MULTIPURPOSE ROOM 301)

Have you been awarded a Presidential Scholarship from the University? Please attend this session to learn about the policies and requirements that must be met in order to retain your scholarship throughout your college career.

- Distinguished Scholar Award
- High School/Florida Community College Scholarship
- George W. Gore Assistantship 
- Adopted High School Award
- Presidential Special Scholarship
- Elizabeth Benacquisto Merit Incentive Scholarship
- Striking From the Top Award
- Vice President of Student Affairs, Academic Persistence Award
- United Negro College Fund
- Thurgood Marshall College Fund
- UNCF Target Scholars

 
1:45 p.m. - 3 p.m.
WE’RE HERE! NOW WHAT?
LEE HALL AUDITORIUM

What can you do to get the most out of your orientation experience? What is orientation all about? Well, sit back as we explore the adventure that awaits you on your journey towards graduation. You will be greeted by a University administrator. We will review the orientation schedule, clarify FERPA guidelines, explain the placement testing examinations, and meet the 2024 orientation 
leaders.

 
3:15 p.m. - 5:30 p.m.
FINDING YOUR PLACE: HOW TO BECOME A TRUE RATTLER
VARIOUS LOCATIONS

You are now joining a community of scholars and learners. You’re probably asking yourself, do I have what it takes to be a part of this community? Well, sure you do and we have the answer. You will meet with an orientation leader to learn about the different aspects of becoming an active member of our campus community.

 
3:15 p.m. - 4:15 p.m.
IT’S ALL ABOUT THE MONEY: FINANCIAL AID STUDENT SEMINAR
(STUDENT’S LAST NAME A-M)
VARIOUS LOCATIONS

Paying for college is not always easy. Let us explain the ways in which you can make college more affordable. The Office of Financial Aid will meet with you to review your award notifications and checklist of items to do.

 
4:30 p.m. - 5:30 p.m.
IT’S ALL ABOUT THE MONEY: FINANCIAL AID STUDENT SEMINAR
(STUDENT’S LAST NAME N-Z)
VARIOUS LOCATIONS

Paying for college is not always easy. Let us explain the ways in which you can make college more affordable. The Office of Financial Aid will meet with you to review your award notifications and checklist of items to do.

 
5:45 p.m. - 6:30 p.m.
“LIFE ON CAMPUS”
LEE HALL AUDITORIUM

The FAMU community is a rich blend of students, faculty and staff members from all over the world. “Life on Campus” is a play, which addresses social issues that students face on college campuses today. This show has been performed on college stages throughout the country for 20 years to an audience of more than three million people. This play will be performed by the 2024 orientation leaders. We understand that the best way to deal with these issues is through current students’ honest perspectives. Sit back and enjoy!

 
6:45 p.m. - 8 p.m.
DINNER
FAMU TOWERS (THE HUB)

Come hungry, dinner will be provided in the main dining hall. See what it’s like to eat amongst future classmates.

 
8:15 p.m. - 9:45 p.m.
FANG OUT
HANSEL E. TOOKES, SR. STUDENT RECREATION CENTER – 2101 WAHNISH WAY

The Student Recreation Center has planned an evening of fun-filled activities. As well as the Orientation Leaders will teach you our FAMU traditions.


Day 2


7 a.m. - 8 a.m.
Breakfast
Student Services Center (Main Dining Hall)

Rise and shine. Make sure you start your day off right with a nutritious meal. Get ready for an exciting day!

 
8:30 a.m. – 8:45 a.m.
Gather Together – What’s Happening?
Lee Hall Auditorium

We will review the orientation agenda for Day 2 as well as assist all students and family members with finding their college or school location.

 
8:45 a.m. - 9 a.m.
The Provost Speaks
Lee Hall Auditorium

The Office of the Provost and Vice President for Academic Affairs is the heart of FAMU. The Division of Academic Affairs has the overall responsibility for the growth, development and expansion of the various academic programs, teaching and research activities, educational support agencies and the effective and efficient administration of public service. Come and listen as Provost Allyson L. Watson, Ph.D., explains the educational opportunities your student will encounter here at the University


9 a.m. - 10:15 a.m.
Get to Know Your College/School
Various Locations
Each college or school will discuss academic expectations and how to successfully balance your academics and extracurricular activities. Please refer to the list below for your college/school meeting location.

 

Confirmed Locations: TBA

 
10:30 a.m. - 12 p.m.
iRattler Small Group Meeting
Pharmacy Computer Lab

Always wondered what that iRattler username and password could do for you? Want to know about the new student portal? The Undergraduate Student Success Center Academic Advisors will walk you through your new and exciting gateway to the University’s information through technology.

 
10:30 a.m. - 1:30 p.m.
Placement Testing
Various Locations

All incoming freshmen with less than 24-semester credit hours must be placed according to University policy. Criteria used to make placement decisions include ACT and SAT scores. Placement decisions are made to facilitate student success. Please refer to the testing information provided in your orientation and enrollment material that you received during registration. This information will inform you of which test(s) you are required to take. This session is only for students who did not complete the test virtually.

 
11:30 a.m. - 1:30 p.m.
Lunch
Main Ding Hall

Enjoy a great lunch while you prepare to meet up with your orientation leader following the break.

 
1:30 p.m. - 1:45 p.m.
Gather Together: Orientation Leader Grouping
Lee Hall

All students should report to meet up with their orientation leader and learn about the Office of Student Activities/Fraternity and Sorority Life. Orientation leaders will escort students to the location of the next important and informative orientation session.

 
2:30 p.m. - 6 p.m.
The Better U
B.L. Perry General Classroom Building

You will receive an overview of resources that are available to help make sure that your physical and psychological well-being are sustained. You will also receive tips to ensure your safety on our college campus. Please take notes as the following departments present this valuable information:

- Student Health Center/Title IX/EOP
- Career & Professional Development Center
- Campus Safety/Office of Student Conduct & Conflict Resolution
- Counseling Services
- Auxiliary Services
- University Housing
- Student Government Association

 
6 p.m. - 7:15 p.m.
Dinner
Main Dining Hall

Come hungry, dinner will be provided in the main dining hall. See what it’s like to eat amongst future classmates.

 
7:30 p.m. – 9 p.m.
Rattler Organization Showcase
Lee Hall Auditorium

“Lights, Camera, Action: It’s Showtime!” Come watch as our student organizations, clubs, modeling and dance troupes, sororities and fraternities show off their talent at center stage. The showcase is just a snapshot of what student life on campus is all about.


Day 3


7 a.m. - 8 a.m.
Breakfast
Main Dining Hall

Rise and shine. Head to the dining hall and start the last day of orientation off right with a nutritious meal to get you going!

 
8 a.m. - 8:15 a.m.
Class Photo
Lee Hall Steps

Smile on 1, 2 and 3… Wear your class shirt as we take photos of the Class of 2028. Get ready to post them on your social media account. This photo will surely be a keepsake for years to come.

 
8:30 a.m. - 8:45 a.m.
Admissions Office
Lee Hall Auditorium

You’ve graduated… but have we received your final transcript? The Admissions Office will explain the last few admissions steps.

 
8:45 a.m. - 9 a.m.
Registrar's Office
Lee Hall Auditorium

As the official keeper of records, the Registrar provides important information about the class registration process and the academic year calendar.

 
9 a.m. - 9:15 a.m.
Your Payment is Now Due: How to Pay Your Student Account
Lee Hall Auditorium

The Office of Student Financial Services will explain the different ways that you can pay your University fees. If you are preparing to use your Florida Prepaid Plan, you don’t want to miss out on this session.

 
9:15 a.m. – 9:45 a.m.
FAMU Online
Lee Hall Auditorium

We are excited to announce the offerings of our new undergraduate and graduate online degree programs. If you want to enhance or improve your career prospects, review the offered curriculums, and apply for Florida A&M University’s Online Program!

 
9:45 a.m. – 10:15 a.m.
Academic Advising Procedures
Lee Hall Auditorium

You will learn more about the academic advising process, academic support services and the different locations for advisement.

 
10:15 a.m. - until
Academic Advising & iRattler Student Portal Schedule Input
Various Locations

You will be advised and enrolled in fall semester classes to ensure your academic success at Florida A&M University.

 
10:30 a.m. - 2 p.m.
Residence Hall Check-out
FAMU Towers North | Front Desk

If you had the pleasure of staying in our residence hall, please make sure to remove all belongings. Thanks for coming and have a safe trip home!

9:30 A.M. - 1:15 p.m.
GET YOUR GEAR!
FAMU Towers North | Courtyard

It’s orientation registration! Receive your orientation and enrollment material and get ready for a great day!

 
10:30 a.m. -11:15 A.M.
VETERANS AFFAIRS/G.I. BILL REVIEW
CENTER FOR ACCESS AND STUDENT SUCCESS (MULTIPURPOSE ROOM 301)

If your student plans to attend the University under the Veterans Education Assistance Act, please stop by the new Veterans Affairs (VA) Center. Each student has unique circumstances and is at different levels with the VA Education Benefits and the University’s Office of Admissions application process. A general explanation of the steps that must be taken to enroll at Florida A&M University will be reviewed at this time.

TRIO STUDENT SUPPORT SERVICES 
TRIO ACADEMIC SUPPORT CENTER (640 ROBERT AND TRUDIE PERKINS WAY)

Do you think your student may be in need of personal and academic career counseling? Would you like your student to have a mentor or someone to assist them in choosing the correct career path to take? The Student Support Services (SSS) is a federally funded program that provides support to first-generation college students, disabled and/or low-income students enrolled in post-secondary education. This is an opportunity to stop by the office and learn more information about the 
services TRIO SSS can offer your student.

UNIVERSITY HONORS CENTER
HONORS HOUSE (1523 S. MARTIN LUTHER KING JR. BLVD.)

Has your student been accepted into the Honors Program? Please attend this session to (1) meet the Honors Center staff, (2) review the requirements for the Honors Program, and (3) tour the Honors House. This is your opportunity to ask questions and meet fellow Honors Scholars.

 
11 A.M. - 1:30 P.M.
LUNCH
FAMU TOWERS (THE HUB)

Stomach feeling a little empty? Time to fill it up with a little nourishment. No worries, we have a delicious lunch prepared for you. While you dine, stop by the Wells Fargo table and sign up for a Wells Fargo account with one of their friendly and helpful bank representatives.

 
11:30 A.M. - 12:15 P.M.
LIVING-LEARNING COMMUNITY MEETING
LEE HALL AUDITORIUM

Has your student selected to live in one of FAMUs 13 Living-Learning Communities (LLCs) or would they like to receive more information about the LLCs? If so, this session is designed for them. FAMU LLCs provide a holistic and diverse style to student growth and education. Students live in housing facilities that support these ideals through academic partnerships, service-learning opportunities, and in-hall education.

 
12:30 P.M. - 1:15 P.M.
PRESIDENTIAL SCHOLARS MEETING 
CENTER FOR ACCESS AND STUDENT SUCCESS (MULTIPURPOSE ROOM 301)

Has your student been awarded a 'Presidential Scholarship' from the University? Please attend this session to learn about the policies and requirements that must be met in order for your student to retain their scholarship throughout their college career.

- Life-Gets-Better Scholar
- Distinguished Scholar Award
- High School/Florida Community College Scholarship
- George W. Gore Assistantship 
- Adopted High School Award
- Presidential Special Scholarship
- Elizabeth Benacquisto Merit Incentive Scholarship

 
1:45 P.M. - 3 P.M.
WE’RE HERE! NOW WHAT?
LEE HALL AUDITORIUM

What can you do to get the most of your orientation experience? What is orientation all about? Well, sit back as we explore the adventure that awaits your student on their journey towards graduation. You will be greeted by a university administrator. We will review the orientation schedule, clarify 'FERPA' guidelines, explain the placement testing examinations, and meet the 2024 orientation leaders.

 
3:15 P.M. - 4:30 P.M.
NAVIGATING THE FIRST YEAR OF COLLEGE: A GUIDE FOR PARENTS AND FAMILIES 
LEE HALL AUDITORIUM

We recognize that going to college is a new chapter, not only in the life of the student, but also in the lives of their parents, relatives, and friends. We appreciate the importance of these relationships and hope to foster them in the University environment. Our goal is to be your partner in supporting your student as he or she establishes connections with the educational community at FAMU. During this session, we will try to equip you with the tools necessary to support and encourage your student throughout his or her years at FAMU.

 
4:30 P.M. - 4:45 P.M. 
CUT! BREAK TIME

Enjoy a quick break before a helpful note-taking session!

 
4:45 P.M. - 5:30 P.M.
YOUR PAYMENT IS NOW DUE: HOW TO PAY YOUR STUDENT’S ACCOUNT 
LEE HALL AUDITORIUM

The Office of Student Financial Services will explain the different ways that you can pay your student’s University fees. Wells Fargo will enlighten you about the different services available to you and your student, using them as your financial institution. Also, if you are preparing to use your Florida Prepaid Plan, you don’t want to miss out on this session. 

 
5:45 P.M. - 6:30 P.M.
“LIFE ON CAMPUS”
LEE HALL AUDITORIUM

The FAMU community is a rich blend of students, faculty, and staff members from all over the world. “Life on Campus” is a play, which addresses social issues that students face on college campuses today. This show has been performed on college stages throughout the country for 20 years to an audience of more than three million people. This play will be performed by the 2024 orientation leaders. We understand that the best way to deal with these issues is through current students’ honest perspectives. Sit back and enjoy!

 
6:45 P.M. - 8:30 P.M.
THE SOCIAL
FAMU SCHOOL OF ARCHITECTURE AND ENGINEERING TECHNOLOGY - WALTER L. SMITH BLDG. (1938 S. MARTIN LUTHER KING JR. BLVD.)

We invite you to come and enjoy a relaxing social gathering with our faculty and staff from various departments and offices on campus. Light refreshments and entertainment will be provided.


Day 2


8:30 A.M. - 8:45 A.M. 
GATHER TOGETHER - WHAT’S HAPPENING?
LEE HALL AUDITORIUM

We will review the orientation agenda for Day 2 as well as assist all students and family members with finding their college or school location.

 
8:45 A.M. - 9 A.M. 
THE PROVOST SPEAKS 
LEE HALL AUDITORIUM

The Office of the Provost and Vice President for Academic Affairs is the heart of Florida A&M University (FAMU). It has the overall responsibility for the growth, development and expansion of the various academic programs, teaching and research activities, educational support agencies and the effective and efficient administration of public service. Come and listen as she explains the educational opportunities your student will encounter here at the University.

 
9 A.M. - 10:15 A.M.
GET TO KNOW YOUR COLLEGE/SCHOOL
VARIOUS LOCATIONS

Each college or school will discuss academic expectations and how to successfully balance your academics and extracurricular activities. Please refer to the list below for your college/school meeting location.

Confirmed Locations: TBA

 
10:30 A.M. - 12:30 P.M.
THE BETTER U
LEE HALL AUDITORIUM

You will receive an overview of resources that are available to help make sure that your student’s physical and psychological well-being are sustained. The University Housing Office will provide you with pertinent information about the rules and regulations of living on campus. You will also receive tips to ensure your student’s safety on our college campus. Please take notes as the following departments present this valuable information:

- Student Health Center
- Counseling Services
- Campus Safety
- Environmental Health & Safety 
- Title IX
- Center for Disabilities, Access, & Resources (CeDAR)
- Business Auxiliary Services & Wells Fargo Banking Services 
- University Housing

 
12:30 P.M. - 2:30 P.M. 
LUNCH
Main Dining Hall

Enjoy a great lunch in the Food Court amongst new Rattlers!

 
2:30 P.M. - 3:30 P.M.
IT’S ALL ABOUT THE MONEY: FINANCIAL AID PARENT SEMINAR 
LEE HALL AUDITORIUM

Still have questions after reviewing your student’s financial aid information. Paying for college is not always easy. Let us explain to you ways in which you can make college a little more affordable. The Office of Financial Aid will meet with you to review your student’s award notifications and checklist of items to do. 

 
3:30 P.M. - 3:45 P.M.
AFTERNOON BREAK

Take this time to get some fresh air and/or a quick snack.

 
3:45 P.M. - 4:15 P.M.
WELCOME TO THE “HILL” – IRATTLER PRESENTATION 
LEE HALL AUDITORIUM

Wonder why so much fuss about the iRattler username and password? What can it do to make your student’s experience here on campus so much easier? Prepare to receive a snapshot of the student portal as one of the orientation leaders walk you through the University’s information through technology.

 
4:30 P.M. - 5:15 P.M.
NOTES FROM THE HEART (OPTIONAL)
H. MANNING EFFERSON STUDENT UNION (GRAND BALLROOM)

Come prepared to put your pen to paper as you will draft letters to your student.

 
4:30 P.M. - 5:15 P.M.
CAMPUS TOURS (OPTIONAL)
LEE HALL STEPS

Do you know where the Perry-Paige Auditorium is located on campus? Probably not. Come join us as an orientation leader gives you a guided walking tour of campus. They will point out places of interest while providing insightful information about the student experience at FAMU. 

 
5:15 P.M. - 7 P.M.
DINNER
Main Dining Hall

Come hungry. Dinner will be provided. You can also stop by with your student and sign up for a Wells Fargo account with one of their bank representatives.

 
7:15 P.M. - 9:30 P.M.
RATTLER ORGANIZATION SHOWCASE
LEE HALL AUDITORIUM

“Lights, Camera, Action: It’s Showtime!” Come watch as our student organizations, clubs, modeling and dance troupes, sororities and fraternities show off their talent at center stage. The showcase is just a snapshot of what student life on campus is all about.


Day 3


11 A.M. - 12 P.M.
PARENT ACADEMIC ADVISING 
LEE HALL AUDITORIUM

This is a special meeting just for parents to understand the academic and registration process. This session is also designed for you to ask questions pertaining to your student’s academic curriculum as well as learn more about the tutorial and learning centers around campus.

 
12 p.m. - 1:30 p.m.
Welcome to Your New Community: Black Archives Tour
Meek-Eaton Southeastern Regional Black Archives Research Center & Museum

We hope you have enjoyed orientation. We invite you to our Family Ice Cream Social. Tour of the Black Archives Research Center & Museum and evaluate your orientation experience.

 
12 P.M. - UNTIL
TIE-UP LOOSE ENDS
VARIOUS LOCATIONS

This is your opportunity to take care of some “unfinished” business. Thank you for taking the time to listen and learn about the exciting journey your student will soon embark on. Have a safe trip home!

 

 

Peer Review Information & Guidelines

  • young man doenloading an app from the app store on his cell phone

  • Masked Peer Reviews


    This journal offers masked peer review (where both the authors’ and reviewers’ identities are not known to the other). Research has shown that masked peer review can help reduce implicit bias against traditionally female names or early-career scientists with smaller publication records (Budden et al., 2008; Darling, 2015).

    The manuscript must include a separate title page with the authors’ names and affiliations, and these ought not to appear anywhere else in the manuscript. Footnotes that identify the authors must be typed on a separate page. Make every effort to see that the manuscript itself contains no clues to the authors' identities


  • Peer Review Process
    Experience our supportive, educational peer-review process, which is double-blind to safeguard both authors’ and reviewers’ identities from each other. After an initial review for relevance to the scope of the journal, the editor will assign an associate editor (AE) to serve as the point person for the review process. If the AE determines that a manuscript can be sent out for peer review, it will be assigned to our internal APA Style reviewer and two or three external doctoral-level content reviewers. Based on the reviews, the AE will make a recommendation regarding the publication, and the editor will make the official decision (reject, major revisions, conditional accept, or accept). Typically, editorial decisions are given within 30 - 45 days after the review process begins
  • young wman standing and using a laptop at a table
  • young man and woman using a laptop at a table
    young man and woman using a laptop at a table

  • Submission Basics
    Submissions to IJABPIS are open year-round, however, the journal will be printed twice a year to promote the two conferences held within the department. Professionals who present at the conference can submit their research for mask review and publication. Undergraduate students, graduate students, and faculty are invited to pursue this unique opportunity to publish their research and gain invaluable research writing experience.

    All submissions must be original empirical research, which may cover any topical area in the psychological sciences. Quantitative, qualitative, and replication studies are each welcome.


    Manuscripts are peer-reviewed in an online portal, which takes approximately 3 to 4 weeks. Once a work is peer-reviewed, the primary author will receive an email notification (approximately one month after the initial submission) for either

    (a) acceptance,
    (b) acceptance with minor revisions,
    (c) encouragement for major revisions and resubmission, or
    (d) rejection.

    Accepted manuscripts are generally published within a year after initial submission according to submission dates, revision turnaround time, and at the discretion of the Editor.

    If you have any questions about the submission process, email the Managing Editor:

    IJABP@famu.edu.


  • Scientific Integrity
    IJABPIS is the FAMU Department of Psychology’s premiere research publication, it is our goal for all published articles to meet the methodological soundness and writing standards of other academic journals. 


    - To achieve this, our journal's Editorial Board is dedicated to providing researchers with special direction as needed so that their work ultimately matches the quality of other submissions. Additionally, we will support researchers throughout the publication process. 

    - All articles should include original data collection, secondary data analysis, or meta-analysis. 

    - Manuscripts must follow a solid research design, use appropriate research analyses, and report all relevant statistical data including all relevant data results pertinent to the purpose of the proposed research article.  

    - Specific values (think =, not > or <) should always be provided regardless of statistical significance, unless the number is < .001. 

    - Manuscripts with small sample sizes are required to justify their sample sizes (e.g., unique sample, power analyses, effect sizes).

    Sample Size Justification Guide
    | Collabra: Psychology | University of California Press

  • Young woman with a surprised expression caught in windy and rainy weather, her umbrella turned inside out because of the weather
    Young woman with a surprised expression caught in windy and rainy weather, her umbrella turned inside out because of the weather