Service Response Center
WELCOME TO THE SERVICE RESPONSE CENTER
The Service Response Center (SRC) is the communication hub between Plant Operations and Maintenance and the University community. The Service Response Center has a dual role: first, the primary function of the SRC is to receive and record customer service requests clearly and concisely and distribute them to the appropriate trade(s); and second, to provide status updates, upon request, for customers.
Service Response Center Team
| Name | Title | Phone |
|---|---|---|
| Chris Hessel | Associate Vice President, Facilities, Planning, Construction and Safety | (850) 599-8033 |
| Laureatte Scott | Director of Business Services | (850) 412-5318 |
| Vacant | Office Manager | (850) 599-3525 |
| Vacant | Senior Clerk | (850) 599-8048 |
| Lavora Hurchins | Senior Clerk | (850) 599-3525 |
The Service Response Center is open weekdays from 7:00 a.m. - 5:00 p.m. Our staff is available to process the service needs of the university.
Services are available for items such as general repairs, maintenance requests, key,
swipe card, and clickers requests, and can be made by:
- Phone: (850) 599-3525
- Fax: (850) 599-3938
- Email: ServRspCtr@famu.edu
- AiM Customer Request (login required). Click Here
After-hour Emergency Services are reported to the Chiller Plant.
Please Call (850) 599-3266
An emergency is defined as a mechanical or equipment failure that threatens the health or safety of an individual or that would damage the building envelope or structure.
- HVAC Evening Issues
- Elevator Evening Issues
- Water Intrusion/Leaks
- No Power/Power Surges