Service Response Center


The Service Response Center (SRC) is the communication hub between Plant Operations and Maintenance and the University community. The Service Response Center has a dual role: first, the primary function of the SRC is to receive and record customer service requests clearly and concisely and distribute them to the appropriate trade(s); and second, to provide status updates, upon request, for customers.


Service Response Center Team

Name Title Phone
Chris Hessel Associate Vice President, Facilities, Planning, Construction and Safety (850) 599-8033
Laureatte Scott Director of Business Services (850) 412-5318
Vacant Office Manager (850) 599-3525
Vacant Senior Clerk (850) 599-8048
Lavora Hurchins Senior Clerk (850) 599-3525

The Service Response Center is open weekdays from 7:00 a.m. - 5:00 p.m. Our staff is available to process the service needs of the university.
Services are available for items such as general repairs, maintenance requests, key, swipe card, and clickers requests, and can be made by:

After-hour Emergency Services are reported to the Chiller Plant.

Please Call (850) 599-3266

An emergency is defined as a mechanical or equipment failure that threatens the health or safety of an individual or that would damage the building envelope or structure.

  • HVAC Evening Issues
  • Elevator Evening Issues
  • Water Intrusion/Leaks
  • No Power/Power Surges