Student Success - Frequently Asked Questions

During these extraordinary times, Florida A&M University is committed to providing students with the necessary resources to be successful in remote classes until further notice. Below are the answers to some of the frequently asked questions:

As the university moves from traditional to alternative modes of instruction including online, teleconference, email, etc. please look for communications from your faculty member on the mode of education that will be used in your course.

I have never taken an online or alternative method of instruction course. Do you have any tips?

Staying connected with your instructor is the most important key to an online course.  Make sure you check your email and Blackboard/Canvas many times daily. Maintain a structured schedule just like you did when you were on campus. Please have parents, family and friends help keep you on task to review lectures and complete your homework.  There are several online resources; these are a few helpful ones.

How to be a Highly Successful Online College Student

8 Strategies for Getting The Most Out of an Online Class

If you are having difficulty, please contact your college or school between the hours of 8 a.m. to 5 p.m.

How should my computer be configured?

You should have an up to date web browser (Chrome, Edge, Firefox, Safari) with Internet access to connect to Blackboard and/or Canvas depending on what system your instructor is using.  FAMU now has ZOOM accessible through Blackboard, Canvas and iRattler. Some faculty members are using theses platforms to conduct video chats for lectures and office hours. Lastly, you should be checking your Blackboard/Canvas account and FAMU email several times a day for updates and communications from faculty and the University.

Are Tutorial Services Available?

Beginning March 23, 2020, Undergraduate Student Success Center tutors will be on the online platform offering the same services we offer in the Learning Centers. Tutors are able to provide remote sessions via ZOOM. In addition, will supply unlimited services to FAMU students 24 hours a day and 7 days a week.

If you are in Tallahassee, the traditional tutorial labs (and Writing Center) are open during regular business hours until further notice. Follow us at famu_tutors on Instagram for updates on review sessions, center hours and other support services.

Can I meet with my Academic Coach?

Beginning March 23, 2020, Academic Coaches will be available on the Zoom platform. All Academic Coaches will send an email to their current students with directions. For students who are interested in requesting an Academic Coach, please email

Will my peer mentors make contact with me?

First Year Experience (FYE) Peer Mentors will continue to have ongoing communication with their students using Zoom and GroupMe.  In addition, the mentors will work with students to create an online success plan for Summer 2020 forward.  Mentees will be contacted by their mentor on a weekly basis via Zoom.  Please check your email and your SLS Blackboard course for updates related to FYE peer mentors.  If you have questions, please email us at

Students participating with the Access Summer Bridge (ASB) program will continue to have ongoing communication and activities with their ASB Peer Mentors. Please be sure to check your FAMU email for updates on ASB workshops and other ASB related information. You may also call us at (850) 599-8200 or email us at

Is Academic Advising Available?

The Center for Academic Advising will open with full operation Monday - Friday (8 a.m. -5 p.m). Please contact your academic advisors via email or by telephone. Please provide the following information: Name, Student ID, and contact information. The Academic Advisor will respond between the hours of 8 a.m. -5 p.m. Academic Advisors are also available for ZOOM meetings. If you are unable to contact your advisor, please contact the Director for Academic Advising, Sabrina Edwards, Ph.D.,at  or (850) 412-5916.

Are Career and Professional Development Services?

The Career and Professional Development Center has a variety of resources that can assist you in various capacities. They can be found here. Here is a list of a few that might be of great help:

  • HireARattler - Handshake is the #1 way college students and alumni find jobs. Join today to explore   career options, find jobs, internships, and connect with employers hiring at FAMU.
  • OptimalResume - Your all-in-one solution for resumes and cover letters. The award-winning resume and letter applications will help your create best-in-class documents with professionally certified samples, flexible document creation options, and one-click styling.
  • Big Interview - Learn how to land the job with Big Interview's powerful video tutorials and virtual interview practice software. Big Interview gives you both "FAST TRACK" and "MASTERY TRACK" systems of lessons and virtual interview practice – to get you ready…fast. 
  • Focus2 - FOCUS 2 guides students through a reliable, intuitive career & education decision-making model to help them choose majors offered at Florida A&M University, explore occupations & make informed career decisions.
  • RattlerRound Up - is a networking platform designed for FAMU Rattlers – Students and Alumni. This is our space to connect, network, and support one another. It is OUR vision that ALL Rattlers use RRU as a platform for SUCCESS!

Appointments can be scheduled virtually through the HireARattler system. Setting up an appointment is simple. Please view this website and click the make an appointment image. Schedule career center appointments via video chat or phone: Don't miss out on appointments. These sessions can be hosted virtually or by phone. Head to Handshake to schedule an appointment. Once you've selected your appointment category and type, you'll see an option to select your appointment medium in the upper right corner of your screen. Click to see if the appointment you're scheduling can be hosted remotely.

I am graduating this semester; how can you help me with determining my next steps?

Schedule an appointment in HireARattler and search the 1000's of employment opportunities posted to this system.

Are there any virtual webinars or workshops that will be offered during this time?

There are always virtual events and webinars hosted by employers. Please check out the Career Events tab in HireARattler.

How can I connect to employers during this time?

Follow employers you're interested in on HireARattler, LinkedIn, and Twitter.  Attend online events: To the greatest extent possible, we are shifting all employer events online. Simply follow this link to head to the events page in Handshake and search for events marked as a "virtual session" event type.

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Contact Info

Office of Communications
1601 S Martin Luther King Blvd
Tallahassee, FL 32307

P: (850) 599-3413