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Information Technology Services

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Phone  850.599.3560
Fax  850.561.2292

Information Technology Services
1610 S. Martin Luther King Jr. Blvd.
University Commons Room G126 (Ground Floor-Southside)
Tallahassee, FL 32307

Change Management

The purpose of Enterprise Change Management is to facilitate the identification, evaluation, planning, coordination and implementation of changes to the EIT processing environment in such a way as to minimize any potential disruption to the user community and to increase the value of Information Resources .

Poor configuration management or lack of it causes an inability to determine what happened to a particular program or data, and an inability to track why, when, and who made a change.  Unmanaged change is the largest single cause of failure to deliver systems on time and within budget.

Change requires serious forethought, careful monitoring, and follow-up evaluation to ensure reliable delivery of application software. The Information Resources infrastructure at FAMU is expanding and continuously becoming more complex.  As the interdependency between Information Resources infrastructure grows, the need for a strong change management process is essential. 

A properly designed and implemented change management process will:
•     Increase software development productivity
•     Ease handling of software complexity
•     Improve security
•     Increase software reuse
•     Lower software costs
•     Contain better quality assurance
•     Reduce defects and bugs
•     Include faster problem identification and bug fixes
•     Form process dependent development rather than person dependent development
•     Bring assurance that the correct system is built

This change management policy defines:

•     Surveillance of  configuration items,  a method to control changes to those characteristics, record and report change processing and implementation status, and verification to comply with specified requirements.
•     A process of controlling modifications to hardware, software, firmware, and documentation to ensure that Information Resources are protected against improper modification before, during, and after system implementation

EIT/Change Request Form - Rev 7.doc

EIT/Change Management Policy - Rev 14.doc